Espresso Coffee Machine or Coffee grinder Troubleshooting

PROBLEM	SOLUTION
NO COFFEE FROM HEADS	Check mains water supply. Pressure guage on machine should show 1-5 bar normally. Grind too fine. Adjust grinder to a rougher grind. Minor adjustments are usually enough. Group heads blocked. Clean with cleaning powder. Touchpads not working. Check all connections with mains power isolated. Call us for more help.
NO STEAM	Machine cold. Open steam arms and wait 10-15 minutes. Boiler has just filled with cold water. Wait 5-10 minutes. Steam nozzles blocked. Remove and clean. Steam valves choked. Call us for more help. Machine has overfilled with water. Call for help on this one.
COFFEE POURING TOO FAST	Grind too rough. Adjust grinder finer and test. Not a full portion in filter holder. Empty holder and dispense full measure from grinder. Always one pull for one shot, and 2 pulls for 2 shots.
FILTER HOLDER NOT LOCKING IN	Group seals need replaced. Call us for help. Too much coffee in filter holder. Empty holder and dispense 1 correct measure to test.
TOO MUCH/TOO LITTLE COFFEE IN CUP	Quantity needs set as per machine instructions. Call us for more help.
LEAKING FROM UNDER MACHINE	Waste box blocked. Remove machine drip tray and clean out box and pipe.
GRINDER NOT WORKING	Check fuse. Is the hopper slide pushed in? Pull out and try again. Grinder has overheated. This usually happens when the blades are worn out. Get us to do this for you. Alternatively, we can send you a new set of blades to fit yourself.
STEAM LEAKING FROM INSIDE.	Call us for help

Power requirements for our Espresso Machines:

• 3kW requires 13 amp single phase

• 4kW requires 20 amp single phase

• 5kW requires 25 amp single phase

• 6kW requires 30 amp single phase

You can call us on 0131 453 1993 or email for anything not on the list or if you are still stuck. For service or contract related questions please visit our service page.